Terms of service

What we clean

Club Clean covers shared spaces: kitchen, one full bathroom, living room and common floors (hallways, stairs and entry). Bedrooms are an optional $15-per-room extra. Club Clean Plus includes all bedrooms and bathrooms; Plus booking is not available yet.

The Club Clean page lists the included scope. Anything not listed is an extra.

Extras need approval

Extras (inside the oven or fridge, post-party cleanup, heavy messes) are only done when the house captain approves them before the clean starts. Approved extras are added to the house total collected after the clean.

The crew can decline work that's unsafe — broken glass, bodily fluids, mould, or anything needing a specialist.

Booking notice

Bookings need at least 48 hours' notice so we can confirm a crew.

Choose a 30-minute arrival window; someone must be home for access and sign-off. Nothing is paid up front. After the clean and sign-off, the captain pays the whole-house total. E-transfers go to Scrub Club, not an individual cleaner.

Cancelling or rescheduling

Cancel or reschedule free of charge more than 48 hours before your clean, with no limit on early changes.

Within 48 hours, your house has two late-change chances per school term, counted once per clean. After both chances are used, a late cancellation or reschedule adds 50% of the clean total to your next bill. Changes made by the owner or operations team do not use your chances.

Re-clean promise

Not happy with an area we cleaned? Tell us within 48 hours of the clean and we'll come back and redo it at no charge.

Prices and tax

All prices are in Canadian dollars. Club Clean costs $35 per roommate with a $100 minimum, plus selected add-ons. No HST charged. Extra-dirty surcharges are $10 per roommate and require a lead’s photo and approval before work starts.

The fine print

Scrub Club is an independent student business. It is not affiliated with, endorsed by, or operated by Queen's University.