Your privacy

Marketing consent

Marketing consent is optional and unchecked. We record when and how you gave or withdrew consent. Booking does not require marketing consent. You can unsubscribe from offers anytime.

What we collect

House captains give us the address, roommate count and notes. Roommate names and emails are optional. We also collect booking source, contact details, hosting dates and sign-off names. Bedrooms remain closed unless booked.

Photos are private

Photos are stored privately and opened through links that expire. Your house, assigned crew and authorized owner or operations staff can see them. Sales staff can see the profile and uploaded house photos of houses on the waitlist so they can help arrange a clean. They do not get access to completion photos through the waitlist.

Completion photos are taken only of the agreed areas — kitchen, bathrooms and common floors. Bedrooms only when booked and agreed, never people or personal belongings up close.

First names only

Crew members are shown by first name and crew number only. Crew see roommates' first names only, never last names or contact details.

Payments

The captain pays after the clean. E-transfers go to Scrub Club, and the lead records payment after house sign-off. We never store card numbers in your house profile.

Your choices

You can ask us to delete your house, photos and account at any time. Crew can hide their public card whenever they want.