Good questions.
The clean, the cost and the day itself. All the details before you book.
01
Your clean
What's included?
Club Clean covers the kitchen, one full bathroom, living room and common floors. Plus adds all bathrooms, bedrooms, baseboards, microwave interior, handles and switches, a free theme and playlist, and exam-week priority. Inside fridge/oven, dishes, extra living room and party reset are paid extras on both.
Are bedrooms included?
All bedrooms are included in Club Clean Plus. On Club Clean, bedroom dusting, surface wiping, vacuuming and mopping is $15 per room. Open door = cleaned; closed door = skipped, without refund. We do not do laundry, make beds, or touch desks or personal belongings.
What if the house is extra dirty?
The lead confirms a $10 per roommate surcharge with a photo and your approval before work starts.
How does splitting work?
One captain books and pays the whole house total. Roommates e-transfer the captain. Club Clean is $35 per roommate with a $100 minimum. Plus is $55 per roommate with a $150 minimum. No HST charged.
Who are the cleaners?
Queen's students, paid hourly. Two cleaners work on either clean; Plus houses with six or more roommates get three. Crew pages show first names only.
02
Booking & clean day
How much notice do you need?
At least 48 hours to book.
When does the crew arrive?
Pick a 30-minute arrival window, not an exact arrival time.
Does someone need to be home?
Yes. Someone must let the crew in and sign off on the lead’s phone when the work is done.
What's the cancellation policy?
Cancel or reschedule free more than 48 hours before your clean. Within 48 hours, your house gets two late-change chances per school term, counted once per clean. After both are used, a late change adds 50% of the clean total to your next bill.
03
Photos & privacy
Why do you need photos?
Add at least one house photo before your first booking. We recommend 3–6 photos of the shared spaces so the crew arrives prepared. Extra photos for a particular clean are optional and highly recommended. No photos are required to join the waitlist.
What about privacy?
Completion photos only show the areas you agreed to — never anyone's belongings. Crew show first names only.
Is Scrub Club affiliated with Queen's?
No. We're students at Queen's, but Scrub Club is independent and not affiliated with or endorsed by Queen's University.